Now This Is Innovation: Real Live Sales Associates Answering Customer Service Messages

02 Wednesday Nov 2022

Posted by Retailing Management in Chapter 18: Customer Service

≈ Leave a comment

Tags

Apparel, Bonobos, Customer service, Sales

Image of a phone display that says "Live Chat" with a text bubble saying "How can I help you?"

This gallery contains 1 photo.

When you reach out to customer service at most companies, you expect the person handling your inquiry to be in …

Continue reading →

So Are Retail Sales Back, or Are They Still Depressed by the Pandemic? Yes.

06 Wednesday Oct 2021

Posted by Retailing Management in Chapter 05: Customer Buying Behavior

≈ Leave a comment

Tags

COVID-19, Customer Buying Behavior, Sales

This gallery contains 1 photo.

As one of the industries most affected by the COVID-19 pandemic, retailing has been frantically searching for insights into what …

Continue reading →