25 Sunday Jun 2023
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Artificial Intelligence, Customer Relationship Management, QR codes, Robots, Service, Technology
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Is the restaurant of the future already here? Various eateries encourage customers to scan a QR code to see the …
27 Monday Feb 2023
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Are robots everywhere? At times, it certainly seems so, and the contemporary marketing environment is no exception. From the front …
06 Tuesday Apr 2021
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Local fulfillment centers (LFCs) refer to relatively compact warehouses, installed inside or next to stores, that use modular structures to …
16 Thursday Apr 2020
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As retail stores increasingly integrate robotic technologies to perform various mundane tasks—such as restocking shelves, unloading deliveries, and mopping up …
10 Wednesday Apr 2019
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For big retailers, operating in omnichannel environments, accurate inventory assessments would require nearly constant reviews by human staffers—and even that …
08 Tuesday Jan 2019
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Grasping and placing. Those are two rather basic tasks for humans, who constantly and unthinkingly pick up items and move …
12 Monday Mar 2018
Posted in Chapter 18: Customer Service
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Lots of commentators have issued predictions about how robots are the future of retailing. The descriptions suggest a futuristic retail …
20 Wednesday Dec 2017
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Walmart is going high-tech in an effort to automate and better serve its customers. After a successful test, the superstore …
22 Friday Sep 2017
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The retail industry accounts for approximately 11 percent of the workforce in the United States today, but advances in robotics …
29 Friday Apr 2016
Posted in Chapter 18: Customer Service
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For shy or introverted shoppers, who find the prospect of interacting with sales clerks unpleasant, one of Sprint’s Japanese divisions …
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