Now This Is Innovation: Real Live Sales Associates Answering Customer Service Messages

02 Wednesday Nov 2022

Posted by Retailing Management in Chapter 18: Customer Service

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Apparel, Bonobos, Customer service, Sales

Image of a phone display that says "Live Chat" with a text bubble saying "How can I help you?"

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When you reach out to customer service at most companies, you expect the person handling your inquiry to be in …

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Retail Tidbit: Will the Bonobos Acquisition Give Walmart a Fashion Edge?

10 Thursday Aug 2017

Posted by Retailing Management in Retail Tidbits

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Bonobos, Retail Tidbit, Walmart

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In an effort to expand its appeal, Walmart has acquired several niche retail brands, most recently including the innovative Bonobos …

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