Now This Is Innovation: Real Live Sales Associates Answering Customer Service Messages

02 Wednesday Nov 2022

Posted by Retailing Management in Chapter 18: Customer Service

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Apparel, Bonobos, Customer service, Sales

Image of a phone display that says "Live Chat" with a text bubble saying "How can I help you?"

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When you reach out to customer service at most companies, you expect the person handling your inquiry to be in …

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Is Apparel Manufacturing Coming Back to America?

07 Friday Dec 2018

Posted by Retailing Management in Chapter 10: Information Systems and Supply Chain Management

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Apparel, manufacturing, nearshoring, outsourcing, Retail

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Many of the trends that led manufacturers to move most of their production facilities to various locations around the world …

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