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We frequently talk about the many and varied retailing changes induced by the Internet. One development is a little less …
Do Retailers Need Help Managing Their Online Reviews?
11 Monday Jan 2016
Tag Archives: Multichannel Retailing
Millennials Are Flocking to Online Brands for Wardrobe Basics
24 Tuesday Nov 2015
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The powerful influence of the Millennial generation on shopping patterns, brand popularity, and retail channels has been covered widely. But …
Social Sites Move to Boost Retail Sales
05 Thursday Nov 2015
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Whether its seems obvious or not to outsiders, the thing that marks all the top retailers of today is their …
Lost and Found
09 Friday Oct 2015
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When retailers are out of stock on an item, overstock other items, or must take returns, it costs them—that’s no …
Apple to Push Customers from Its Stores to Its Site
10 Thursday Sep 2015
Posted in Chapter 18: Customer Service
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Apple fans who have made new product launches not-to-be-missed events—dedicating hours and even days to wait in line to be …
Nordstrom Kicks Its Omnichannel Strategy to the Curb
07 Monday Sep 2015
In its ongoing effort to make shopping more convenient, the retail powerhouse Nordstrom has expanded into curbside pickup services for …
Social Sites Move to Boost Retail Sales
01 Tuesday Sep 2015
After years of watching users express their deep desire to purchase and obtain products highlighted on their sites, the social …
Omnichannel Puts Retailers in the Red
04 Thursday Jun 2015
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Modern retailers need an omnichannel strategy to remain competitive. But can they afford it? According to a recent survey, only …
Internet Drags Down Some Retailers’ Holiday Profit
25 Wednesday Mar 2015
If all retailers needed to worry about were sales levels, channels would not matter. But sales made with tiny margins …
Kohl’s Accelerating Omnichannel Agenda
11 Wednesday Mar 2015
The drive to transform into an omnichannel retailer is not a one-and-done operation. Instead, as the experience of Kohl’s shows, …
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