16 Thursday Apr 2020
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As retail stores increasingly integrate robotic technologies to perform various mundane tasks—such as restocking shelves, unloading deliveries, and mopping up …
02 Monday Mar 2020
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Amazon is a lot of things to a lot of people, but one thing that it has never been able …
18 Tuesday Feb 2020
Tags
Customer Buying Behavior, Customer Relationship Management, Customer service, Luxury, Online retailing, Powerfront
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When visitors to luxury brand websites put a product in their shopping cart, the retailer wants to respond right away, …
12 Wednesday Feb 2020
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The drive to produce clothing more quickly but less expensively is widespread, but its most prominent source might be the …
31 Friday Jan 2020
Tags
Customer Buying Behavior, Customer service, Noishaf Bazaar, Online retailing, Retail Communication Mix, Types of Retailers
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Imagine you’re a fashionable, environmentally conscious young professional, hired into your first job. Your company sends you to, say, Dubuque, …
11 Thursday Oct 2018
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For Floridians, Publix is a household name. The grocery chain started in 1940 in the state, evoking loyalty and devotion …
09 Tuesday Oct 2018
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A successful retail promotion gets people in the door, ready and willing to spend money. But success also implies that …
14 Wednesday Mar 2018
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Although they are just single-store tests at the moment, the efforts by Amazon and Starbucks to eliminate cash from any …
12 Monday Mar 2018
Posted in Chapter 18: Customer Service
Tags
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Lots of commentators have issued predictions about how robots are the future of retailing. The descriptions suggest a futuristic retail …
04 Friday Aug 2017
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Seeking to take advantage of the growth in activewear sales, Saks Fifth Avenue’s flagship New York City location recently opened …
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