In Brisbane, a gluten free specialty grocery store, is now charging customers who don’t buy anything $5 to browse.  The owner of the store resorted to putting up a sign with the new policy after becoming fed up with customers who come in seeking advice, but leave without purchasing anything.  According to the store owner, over 60 people come to the store each week asking questions and then purchasing their products online.

The owner of the store said that she was tired of working and not getting paid for her work and that her store was not a charity service to help increase sales at larger department stores or online retailers.  However, the Australian Retail Association cautions the retailer, Celiac Supplies, against harsh policies that might turn some customers away.

If you would like to see the complete interview, go to:  http://techcrunch.com/2013/03/27/store-charging-patrons-5-for-just-looking-to-offset-losses-from-internet-shoppers/

Discussion Question

Do you believe the tactic of charging customers to browse is a good idea?  Why or why not?

 

SOURCE: Cleo Fraser, March 26, 2013