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In various retail sectors, proximity to competitors is a key strategic imperative. Drug stores, electronics chains, and restaurants have long …
The Boutique Fitness Boom
19 Monday Aug 2019
Category Archives: Chapter 18: Customer Service
Whole Foods Cut Prices. It Saved Us 5 Cents
03 Monday Jun 2019
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It seems as if everybody is paying attention to the prices at Whole Foods. Since its purchase by Amazon, with …
Macy’s Debuts “Story” in 36 Stores Nationwide
28 Tuesday May 2019
Posted in Chapter 18: Customer Service
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Macy’s has had its share of well-publicized struggles, but the storied retailer is not going anywhere without a fight. In …
TidBit: IKEA Accelerates Services Drive as Competition Stiffens
20 Wednesday Mar 2019
Posted in Chapter 18: Customer Service, Retail Tidbits
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The first acquisition IKEA ever made was one that might seem antithetical to its essential value proposition. It purchased TaskRabbit, …
TidBit: Toys ‘R’ Us Plans a United States Comeback
08 Friday Mar 2019
Posted in Chapter 18: Customer Service, Retail Tidbits
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Can toys, and their retail brands, come back to life? Investors who purchased the remaining assets of Toys ’R Us …
Hate Shopping? New Texting Services Will Simplify Your Life
15 Friday Feb 2019
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Convenience and accessibility are key drivers of consumers’ behavior, never more so than today, when they expect to be able …
TidBit: LabCorp Deal Brings Blood Testing to Walgreens’ Pharmacies
30 Friday Nov 2018
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The battle for drugstore consumers is really heating up, as various chains add new and innovative services and products to …
Why Walmart Shoppers Are Finding More Items ‘Out of Stock’
31 Wednesday Oct 2018
When Walmart bought Jet.com, it was clear that its ecommerce operations would change. In the latest shift, it has redefined …
The Prime Effect: How Amazon’s Two-Day Shipping Is Disrupting Retail
22 Monday Oct 2018
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In a sense, retailing has become an arms race, in which enhanced services are the weapons of mass customer satisfaction. …
What Would It Take to Overthrow King Publix?
11 Thursday Oct 2018
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For Floridians, Publix is a household name. The grocery chain started in 1940 in the state, evoking loyalty and devotion …
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