22 Friday Oct 2021
Posted in Chapter 18: Customer Service
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The health and wellness service sectors have been expanding for a while, and the coronavirus has hastened that growth, due …
17 Thursday Sep 2020
Posted in Chapter 18: Customer Service
Tags
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When it comes to health care, people’s needs have grown far more sophisticated but also more challenging, pressured by shifting …
03 Monday Aug 2020
Tags
Amazon, Amazon Prime, Customer service, Introduction to Retailing, Retail Market Strategy, Walmart
Although Walmart might prefer to avoid a direct, head-to-head comparison, it’s hard not to consider the offerings involved in its …
16 Thursday Apr 2020
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As retail stores increasingly integrate robotic technologies to perform various mundane tasks—such as restocking shelves, unloading deliveries, and mopping up …
02 Monday Mar 2020
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Amazon is a lot of things to a lot of people, but one thing that it has never been able …
18 Tuesday Feb 2020
Tags
Customer Buying Behavior, Customer Relationship Management, Customer service, Luxury, Online retailing, Powerfront
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When visitors to luxury brand websites put a product in their shopping cart, the retailer wants to respond right away, …
12 Wednesday Feb 2020
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The drive to produce clothing more quickly but less expensively is widespread, but its most prominent source might be the …
31 Friday Jan 2020
Tags
Customer Buying Behavior, Customer service, Noishaf Bazaar, Online retailing, Retail Communication Mix, Types of Retailers
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Imagine you’re a fashionable, environmentally conscious young professional, hired into your first job. Your company sends you to, say, Dubuque, …
26 Thursday Sep 2019
Posted in Chapter 18: Customer Service
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Getting the products into customers’ homes is perhaps the central challenge for retailers seeking to address those consumers’ convenience demands …
23 Monday Sep 2019
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Grocery shopping is a chore that people try to get done as quickly and painlessly as possible. Right? Not necessarily—especially …
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