12 Monday Aug 2024
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For many readers of popular media, the coming AI revolution might seem inevitable. Nearly constant reports on large corporations’ plans …
07 Thursday Mar 2024
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Efforts to automate store checkout operations continue to increase in variety and prevalence, but thus far, none of them has …
02 Thursday Nov 2023
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Beauty brands have to walk a fine line. They need consumers to be worried enough about their looks that they …
02 Wednesday Aug 2023
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The self-checkout lane is not a new invention. Their presence has been notable in various grocery, convenience, home improvement, and …
16 Sunday Jul 2023
Tags
Customer Relationship Management, Customer service, Hennessey, Michael Jordan, Retail Tidbit, Supercars
If you’re the greatest basketball player of all time (we said it, and we stand by it!), what do you …
08 Monday May 2023
Posted in Chapter 18: Customer Service, Retail Tidbits
A major inconvenience for online grocery consumers occurs when the products they want and need are out of stock at …
04 Wednesday Jan 2023
Posted in Chapter 18: Customer Service
Tags
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Carvana’s website offers a very simple, cool platform that allows shoppers to search for and buy used cars. Even cooler, …
02 Wednesday Nov 2022
Posted in Chapter 18: Customer Service
Tags
This gallery contains 1 photo.
Robots are increasingly helping out in retail environments. They can flip burgers, deliver packages, provide security, and restock grocery shelves. …
02 Wednesday Nov 2022
Posted in Chapter 18: Customer Service
Tags
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When you reach out to customer service at most companies, you expect the person handling your inquiry to be in …
01 Monday Nov 2021
Posted in Chapter 18: Customer Service
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Advanced technologies that allow for remote and socially distanced interactions between consumers and [retailers/service providers] have been a boon during …
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