26 Wednesday Mar 2025
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Amazon follows four key principles: customer obsession, innovation, operational excellence, and long-term planning. With the introduction of fuel discounts at …
26 Wednesday Feb 2025
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Okay kids, gather around. We have a story to tell, one that you might not believe, but stick with us. …
31 Friday Jan 2025
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You might be forgiven for not knowing that Costco, known for its big-box warehouse offerings and affordable hot dogs, also …
07 Tuesday Nov 2023
When and to what extent are food retailers liable for ensuring that consumers know precisely what is in the food …
16 Sunday Jul 2023
Tags
Customer Relationship Management, Customer service, Hennessey, Michael Jordan, Retail Tidbit, Supercars
If you’re the greatest basketball player of all time (we said it, and we stand by it!), what do you …
25 Sunday Jun 2023
Tags
Artificial Intelligence, Customer Relationship Management, QR codes, Robots, Service, Technology
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Is the restaurant of the future already here? Various eateries encourage customers to scan a QR code to see the …
17 Monday Apr 2023
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Passive charity initiatives are easy and appealing to consumers. Simply by buying a particular product or visiting a restaurant on …
01 Wednesday Mar 2023
Tags
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In late 2021, acting on troubling information raised by a Facebook whistleblower, the British handmade cosmetics retailer Lush decided to …
09 Monday Jan 2023
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When McDonald’s announced the launch of its brand new, limited edition, adult-themed Happy Meals, customers quickly expressed how much they …
02 Monday Jan 2023
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A year ago, the electric vehicle startup Rivian was celebrated as an industry “darling” and the next big competitor to …
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