13 Monday Feb 2017
Posted in Chapter 18: Customer Service
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Despite all the ways that Starbucks exemplifies the effort to provide excellent customer service, even it struggles to keep customers …
09 Thursday Feb 2017
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Grocery retailers may need to redefine the seemingly straightforward concept of a product category. Conventionally, they would establish categories based …
07 Tuesday Feb 2017
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Where once there was dark lighting, loud music, and heavily scented interiors, there is now a friendlier, better lit, calmer …
03 Friday Feb 2017
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In the aftermath of the Brexit vote, in which citizens of the United Kingdom decided to leave the European Union, …
01 Wednesday Feb 2017
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According to the analysis in this article, China represents a “two-speed market.” In some product categories, sales are vast and …
30 Monday Jan 2017
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For Millennials, who never really knew a world in which they could not buy products online, easily and quickly, the …
28 Saturday Jan 2017
Posted in Retail Tidbits
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When Macy’s first started experimenting with radio frequency identification (RFID) tags, way back in 2010, vendors powerfully resisted its attempts …
26 Thursday Jan 2017
Posted in Chapter 15: Retail Communication Mix
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Visitors to Pinterest, which is more of a “catalog of ideas” than a traditional social media platform, often rely on …
24 Tuesday Jan 2017
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In addition to providing retail and repair services, Apple has a new goal in mind for its retail stores: provide …
22 Sunday Jan 2017
Posted in Retail Tidbits
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Although the rumor turned out to be just speculation, not an actual report, a recent tweet by an analyst got …
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