02 Wednesday Nov 2022
Posted in Chapter 18: Customer Service
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Robots are increasingly helping out in retail environments. They can flip burgers, deliver packages, provide security, and restock grocery shelves. …
02 Wednesday Nov 2022
Posted in Chapter 05: Customer Buying Behavior
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Walmart has too much apparel on its hands and in its warehouses. In the face of inflation, consumers have cut …
02 Wednesday Nov 2022
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There aren’t a lot of grocery bargains to be had these days—unless you’re shopping at Dollar General. While competitor Dollar …
02 Wednesday Nov 2022
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Once upon a time, Starbucks introduced all of America to cappuccinos. Now the coffee behemoth wants to do the same …
02 Wednesday Nov 2022
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This announcement could be a game changer, literally and figuratively: Target just announced an exclusive, multi-year agreement with legendary toy …
02 Wednesday Nov 2022
Posted in Chapter 18: Customer Service
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When you reach out to customer service at most companies, you expect the person handling your inquiry to be in …
02 Wednesday Nov 2022
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Not everyone has enough money to feed themselves these days, but enough people have enough money that Ulta Beauty saw …
02 Wednesday Nov 2022
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You can get anything you want at a Meijer superstore—seriously, anything. The Midwestern chain carries groceries, clothes, beauty supplies, household …
02 Wednesday Nov 2022
Posted in Chapter 05: Customer Buying Behavior
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Sephora scores high marks for selling customers high-end makeup. But it earns much lower marks for allegedly selling customers’ data, …
02 Wednesday Nov 2022
Posted in Chapter 15: Retail Communication Mix
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I’d like to buy the world a Coke … but it’s gotten too expensive. In a bold move, Coca-Cola executives …
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