25 Sunday Jun 2023
Tags
Artificial Intelligence, Customer Relationship Management, QR codes, Robots, Service, Technology
This gallery contains 1 photo.
Is the restaurant of the future already here? Various eateries encourage customers to scan a QR code to see the …
21 Wednesday Jun 2023
Posted in Chapter 09: Retail Site Location
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What is the salt life? For the clothing company that has transformed into a lifestyle brand, the answer is clear. …
18 Sunday Jun 2023
Posted in Chapter 06: Retail Market Strategy
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Franchising can be an effective way for entrepreneurs to establish their businesses, allowing individuals or small companies to build revenue …
14 Wednesday Jun 2023
Posted in Chapter 05: Customer Buying Behavior
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Just as many conventional wedding traditions have fallen out of popularity (does anyone still do garter tosses?), so has the …
11 Sunday Jun 2023
Posted in Chapter 05: Customer Buying Behavior
This gallery contains 1 photo.
Furniture is a durable product. Even relatively inexpensive dressers, chairs, and beds can last for years. High-end furniture might be …
07 Wednesday Jun 2023
Tags
Fine Jewelry, Luxury Jewelry, Multichannel Retailing, Omnichannel Retailing, Virtual reality, WhatsApp
This gallery contains 1 photo.
When making a major purchase, such as a luxury watch or multiple-carat diamond, it might seem intuitive that shoppers would …
04 Sunday Jun 2023
Tags
Amazon Prime, Chewy, Digital Retailing, Pet parents, Retail Market Strategy, Virtual Vet Services, Walmart
This gallery contains 4 photos.
If you live with a pet, at some point, you’ve probably had the terrible experience of finding some injury, illness, …
08 Monday May 2023
Posted in Chapter 18: Customer Service, Retail Tidbits
A major inconvenience for online grocery consumers occurs when the products they want and need are out of stock at …
04 Thursday May 2023
Posted in Chapter 05: Customer Buying Behavior
2022 was a record year for records. For the first time since 1987, people bought more vinyl records than compact …
01 Monday May 2023
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We’re about to say something that many actors in the book retailing sector would have been shocked to hear, not …
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